Custom Built Spas
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Hot Tub Customers

Apr 25, 2017 | Building or Buying a Hot Tub

Over the 18 plus years I’ve been in business teaching and helping customers build their own hot tubs and spa projects, I have accumulated quite a number of testimonials and comments from my hot tub customers along with pictures of projects these hot tub customers have gone on to build. They have built spas and hot tubs as well as swim spas, plunge pools, cocktail pools and exercise pools.

Many of these hot tub customers had little or no previous experience in the different aspects evolved in doing a project and very little basic DIY skills needed to build the project they were about to undertake. However, having someone a phone call away or email away to help them out if they got stuck on something made all the difference in the success of the project they envisioned and their decision to go ahead and undertake such a project.

Many hot tub customers realized that after getting started, their fears about whether they could do a project like this disappeared. Like with anything you undertake for the first time, looking at the whole picture may be a little daunting. But, looking at the whole picture as a series of much simpler step by step processes, greatly reduces any fears and hesitations.

I tell my customers all the time, “the only difference between you and the experts who do this type work is the time it takes you to get the job done”. Take your time, plan and think through each step and you’ll find you can do the same job an expert would do, just a little slower. And because these projects are not about speed, there is no pressure or reason to hurry just to get things done.

I have to admit, I’ve had many customer’s complete projects that would exceed even what I would be willing to attempt to do myself. Some of these customers never realized what they were capable of doing until they fully engaged themselves in their own projects. And in so many of these projects that were undertaken, the results were simply incredible. Check out my customer photo gallery,

Did any of these customers make mistakes on their projects? Sure they did, but most were minimal in nature and easily corrected because all they had to do is pick up the phone and call me for help or advice. The way it seemed to always work out was that the guys who weren’t afraid to pick up the phone and ask questions, had the least number of issues to deal with. The guys that thought they knew what they were doing or tried to re-invent the wheel a little because they had better ideas on how to do things, were the ones that got themselves in trouble.

What I always tell my hot tub customers is that when you ask me a question, it helps me out just as much as it does me answering the question for you. How… it tells me that some part of the information in my book(s) needed more explanation or clarity so I would make notes, and include more info in future revisions of my DIY books. So by asking me questions they were actually helping future customers of mine. When they understood that, they no longer hesitated to call me for any help they needed.

Hot Tub Customers comments

In wrapping up this blog post, I have a couple of testimonials/comments that I wanted to share with you from few of my hot tub customers to give you an idea of what people have said about me and my spa and hot tub building information package. This first one really stands out to me.

By Jim J.

First off, 5.0 out of 5 stars Don’t hesitate… IF YOU WANT A SPA or HOT TUB and want to save $$$$$, buy these books!!! Kudos to Gene Trumbull for all his efforts to help save each person buying his books THOUSANDS OF DOLLARS building their own spa! The information he outlines can take anybody; including complete novices from a dream to reality. The information is not written in journeymen language, but is written in such a way that everybody can understand with easy to follow illustrations as well. If this is still not enough, Gene is just a phone call away and is very helpful and patient to walk you through each and every question.
Even if you want to go “outside the box” and do something not specifically mentioned in his books, because of his vast knowledge in building spas and swim spas, he has the ability to envision your ideas and is willing to listen and evaluate the merits of your ideas. This type of customer service and personal consultation is unheard of in the “how to” world of books where the “experts” usually only want you to do things their way or no way. I have found Gene very helpful to coach or bounce my ideas off of.

I personally have a lot of experience in building, plumbing and electrical and was just looking for sourcing some hard to find parts for my swim spa, but after finding The Master Spa Builder, Gene Trumbull, I decided that the small price of buying his books and video would save me time and money. This way I figured, don’t reinvent the wheel. So, whether you are a complete novice or a seasoned veteran, building a spa with the help of these books and video will be well worth the money you spend. Plus, if you’re needing parts you won’t have to worry if what you find will work, buy from him because he’s already used all the parts, pumps, fittings and knows what will work and last. He is THE MAN with the plan. You won’t be disappointed.

Jim J., Jacksonville AR

By Joel B.

I am a dentist by trade and have had virtually no construction experience, so when my wife started suggesting that we build our own hot tub, I just laughed at her.  Then I found Gene and Custom Built Spas.  As I read the book, I told my wife, I think I might be able to do this!  Then she started adding water features and planters to the whole plan.  Gene helped me through it all.  From plumbing diagrams to finding the right parts for unique situations, he answered all my questions beyond satisfactory.  We ended up with a spa that exceeds what we had dreamed.  If you have a little imagination and some determination, Gene can provide the know-how!  Thanks to Custom Built Spas we now have a dream spa in our own back yard!  Thanks for all the help, Gene!

Joel B., Nampa, Idaho

By Tony F.

“What can I say, Gene’s materials and supplies arrived on time, were of the highest quality and most importantly, he was available throughout the process. His knowledge and skill are unsurpassed! He handles your questions and issues with respect and practical solutions that are invaluable. This is a great project for a do-it-yourselfer!

With Gene’s coaching help, our family ended up with an impressive spa at far less then the cost for a portable spa or a commercial built spa. Our friends and neighbors can’t believe we did it ourselves. We are looking forward too many seasons in our new in ground spa”.

-Tony F. – Attorney – PA

Thanks for the visit!

Gene Trumbull
Custom Built Spas

Call With Questions (860) 571-8440



Remember, my Mission is to help you, as my customer, build a beautiful hot tub of your own! I can show you how to build Spas, Hot Tubs, Swim Spas, Plunge Pools, Cocktail Pools or Exercise Pools at incredibly affordable prices! Everything you need to know is outlined in my series of easy-to-follow books and videos that cover a simple, step-by-step process that I’ve developed and refined over the years.

I will teach and help you with everything you need to know about building your own spa, hot tub, or swim spa yourself, regardless of what your DIY skill levels are and at a cost, YOU determine YOU can afford. As my customer, I’ll work with you at your own pace until your project is done and comes to life! For over 25 years now I’ve been helping people just like you, build their own hot tubs, spas, and swim spa projects. So, are you’re ready to let me help you build your project? Then what are you waiting for, let’s do this!

Custom Built Spas