“I am a true do-it-yourself person. But, never having built a hot tub I had no idea of where to begin.
Gene’s books and videos were exactly what I needed. The couple of times I didn’t really understand something, an email to Gene solved whatever it was immediately.
I also bought all my equipment from Gene. He went above and beyond with shipping all the parts in different boxes to help with Customs here in Costa Rica. Also, one of the pumps got a crack in the housing during shipping and leaked. Gene took care of getting me a replacement, no questions asked and shipped it to Costa Rica with no charge to me.
If you are contemplating building a hot tub, I believe you will not be able to get better guidance and support than what Gene and Custom Built Spas provided.”
Tom M. Costa Rica